The organization has dedicated training manuals, workshops, and materials that outline the ESG policies and practices it follows and how to implement them. While managing and maintaining these materials over time, adapting them as new policies and practices arise.

The organization incentivizes leadership, teams, and stakeholders to make progress toward the goals outlined in their training, including time for sustainability activities, recognition for completion, and so on.

The organization anticipates and maps potential negative external variables on the service, and acts to minimize their overall impact.

The organization has created and published policies and practices for disclosing the social and environmental impacts of its products, services, policies, and programs in line with existing reporting standards such as GRI Performance, SASB, etc.

The organization produces a publicly available impact report outlining its progress against previous reports on social and environmental goals at least once per year.

The organization publicly and transparently follows existing or emerging environmental standards and legislative policy that promotes mandatory disclosures and reporting for emissions. This is done alongside other social and environmental criteria in its impact reporting, maintaining these practices over time for future reports.

The organization clearly identifies how it reduces its environmental impact, avoiding double accounting, greenwashing, excluded data, or other manipulative techniques.

The organization has completed (and operationalized) a Theory of Change process with requisite documentation to identify the impact it hopes to create, how it will generate revenue, shared, or added value from these activities, how it will measure results based on desired outcomes; or in the case of launched projects, is generating revenue, actively tracking and measuring progress against any desired outcomes.

The organization has documented policies outlining how it approaches product management and maintenance.

The organization has maintenance / security plans in place for all the digital products and services it manages.

The organization appropriately resources products over time via staffing and budgeting to support refactoring code, addressing technical debt, new product features, ongoing testing, and product or service maintenance plans to continue supporting its customers, visitors, and other stakeholders.

The organization incorporates carbon and resource measurement into maintenance programs and can show measurable improvement over time.

The organization has created policies and practices to enable continuous improvement and has resourced the organization appropriately to support these efforts over time.

Agile sprints and update frequency must go through a review process to ensure project teams have enough time to conduct user-research, identify technical debt, and produce quality output.

Use (and show a track record of) continuous improvement (iteration) to analyze your website or application while also addressing the by-products and potential consequences of ongoing experimentation, such as technical debt, product performance, emissions, and related issues. Limiting analytics to only necessary features to aid with decision-making, encouraging visitor feedback, and comparing performance against business goals and visitor needs.

Justify and prioritize the retention of existing features, the creation of new functionality, and the decommission or elimination of unused functionality and unvisited pages through the product's life-cycle.

Provide corrective security and policy updates during the product or service lifecycle, while distinguishing these updates from more extensive evolutionary updates.

Develop sustainable product and data strategies along with appropriate training techniques that help your team (managers, colleagues, etc) build capacity and learn new skills to manage and maintain products and services over time.

The user-experience considers possible changes to the product or service such as adding, updating, or removing features.

Review and identify whether your product or service aligns with one of the U.N. (SDGs).

Evaluate the desirability, feasibility, and viability of the digital product or service they wish to create to ascertain whether it is necessary.

Determine that no existing digital product or service offers the same value. They have conducted analysis to understand whether a new product or service is necessary.

Consider any obstacles to using a product or service, such as accessibility, equality, technical, or territorial.

Consider and conduct a life-cycle Assessment (LCA) to define the requirements of your product's function throughout its lifecycle.